Why Due Diligence Matters
A cleaning company is invited into your private space, often without you present. The people who come through your door have access to your belongings, your family, and your business assets. Asking the right questions before hiring is not excessive — it is appropriate.
1. Are You Licensed and Insured?
This is the non-negotiable starting point. A cleaning company operating without liability insurance leaves you with no protection if something is damaged or broken during a visit. Ask for proof of insurance, not just a verbal confirmation. Estrellas carries full liability insurance on every job in every city.
2. Do You Run Background Checks on Your Employees?
Every member of the Estrellas team has undergone a background check before their first visit. This is the standard you should require from any company you invite into your home or business.
3. Who Specifically Will Be Cleaning My Home?
Some companies subcontract to independent workers rather than employing their own staff. Subcontracted workers are not typically background-checked or trained to the same standard as direct employees. Ask whether the people who will clean your space are employees of the company.
4. What Products Do You Use?
If you have preferences — eco-friendly only, no fragrance, specific products for sensitive surfaces — ask upfront whether the company can accommodate them. A company that cannot answer this question specifically is likely not paying much attention to product selection.
5. What Is Your Satisfaction Guarantee?
Every reputable cleaning company should have a clear policy for what happens when a client is not satisfied with the results. Estrellas’ policy is simple: if something is not right, we come back and fix it at no charge.
6. How Are Your Teams Trained?
Ask whether new hires receive formal training before their first independent visit, and whether ongoing training is part of the company’s operations. The difference between a trained professional and an untrained one is visible in the results.
7. How Do You Handle Access and Security?
If you will not be present during the cleaning, ask how keys, codes, or access credentials are handled and stored. A professional company has clear protocols for this.
8. What Is Your Cancellation Policy?
Estrellas requires 24 hours notice for cancellations. Understanding the policy before booking prevents misunderstandings later.
9. Do You Have References or Reviews?
Online reviews (Google, in particular) and client references are the most reliable signal of consistent quality. Look for companies with a significant volume of reviews over time, not just a few recent ones.
10. What Exactly Is Included in the Service?
Get a clear written description of what is and is not included in the service you are booking. Misunderstandings about scope are the most common source of client disappointment.
Estrellas has been answering these questions for clients in Midland, Odessa, and San Antonio since 2019. Contact us or request a quote — we are happy to walk you through everything.