Frequently Asked Questions

We recommend booking at least 1 week in advance to guarantee your preferred date and time. That said, if you have an urgent situation, call us directly and we'll do our best to fit you in. Saturday appointments always require at least 1 week's notice.

Yes, we're available on Saturdays with at least 1 week's advance notice. Our standard service hours begin at 7am. We're open for calls and messages Monday through Friday from 8am to 6pm — after hours you can text or leave a voicemail and we'll get back to you the next business day.

We just ask for at least 24 hours notice for cancellations or changes. This allows us to adjust our team's schedule and offer the spot to another client. We understand that things come up — just give us a call or text as soon as you know.

Absolutely. If you prefer the same team for all your appointments, just let us know when you book and we'll do our best to accommodate that request. Consistency is something our recurring clients really appreciate.

No, you don't need to be home. Many of our clients leave a key or entry code for us to access the property. All of our team members pass a background check before joining Estrellas, so you can feel confident leaving your home in our hands.

Yes, we come fully equipped with all the products and tools needed to do the job right. If you prefer we use your own products or have specific requirements due to allergies or sensitivities, just let us know. We also offer eco-friendly cleaning with non-toxic brands like Meyer's Clean Day, Seventh Generation, and Method upon request.

A standard appointment includes a team of 2 professionals. For larger properties over 4,000 sq ft or large commercial jobs, we add a third team member to ensure efficiency and quality within a reasonable time frame.

Absolutely — we love pet-friendly homes. There is a small additional fee for the first cleaning in pet homes to cover the extra care required. We use HEPA-equipped vacuums that capture 99.97% of pet hair, dander, and allergens, and we only use pet-safe products.

Your satisfaction is our priority. If you're not happy with any area of the cleaning, just let us know and we'll come back to fix it at no extra charge. If you weren't home during the service, we'll schedule a follow-up visit to address any concerns. We stand behind our work completely.

We're fully insured. In the rare event that something is damaged during a cleaning, we'll contact you immediately and take full responsibility for the cost of repair or replacement. Our team is trained to handle your belongings with care, and incidents are extremely rare — but when they happen, we make it right.

Yes. Every team member at Estrellas Cleaning undergoes a thorough background check before being hired. We also provide professional training so each cleaner understands our standards and how to treat clients' homes with respect and care.

We accept credit and debit cards, Zelle, Venmo, Cash App, checks, cash, and direct deposit. We want to make payment as convenient as possible for our clients.

Yes. We offer special pricing for recurring clients depending on how frequently you need service. The more regular the schedule, the better the rate. Weekly, biweekly, and monthly plans are available — just ask when you request your quote.